Simply present your card for payment anywhere MasterCard debit cards are accepted and your checking account is automatically debited for the amount of purchase. You will save valuable time by not writing checks and save money in printed check charges. Remember, you can use this card to withdraw funds from your checking or savings accounts around the world. We are a proud member of the Privileged Status Program. Just look for the Privileged Status logo for surcharge free ATM transactions. If you would like to look for participating ATM’s, visit the SHAZAM Privileged Status ATM list.
Looking for an extra layer of security? Sign up for Notifi to receive alerts regarding your debit card activity.
Card Activation
To activate or select a PIN number for your card, please call Shazam at 1-800-717-4923 or contact the main bank office at 1-618-826-2331.
After Hours Debit Card Issues
If you encounter an issue using your debit card after normal business hours, please contact Shazam at (855) 219-5399.
After Hours Disputed Debit Card Transactions
If you encounter unfamiliar debit card transactions after normal business hours, please contact Shazam at (833) 288-1126.
*Please contact your local Buena Vista National Bank branch to report unfamiliar transactions during normal business hours.
Traveling Abroad?
If you’re traveling abroad, we suggest that you take a few steps to protect yourself from any fraudulent activity that may occur. If your BV Debit Card PIN was used while traveling abroad, we recommend that you change your PIN upon returning. As always, you can protect yourself further by reviewing your monthly checking account statements and monitoring your account with Online Banking.
If you notice any suspicious activity on your account, please notify us as soon as possible. We take the security of your account very seriously. If you have any questions or concerns, please contact our Electronics Department at (618) 826-2331.
Shazam R.A.D.A.R. is a state of the art neural network technology that helps to identify and reduce fraud by detecting potentially fraudulent debit card transactions. Transactions are scored based on transaction data and cardholder profile factors. The higher the transaction score, the greater the likelihood that the transaction is fraudulent. If suspicious activity is detected on your card, a Shazam Fraud Analyst, or a bank representative, will attempt to contact the cardholder to verify the activity. If the transaction is verified as fraud by the cardholder, a block can be placed on the card immediately to decline any further fraudulent transactions attempted with the card. If an attempt to contact the cardholder is unsuccessful and the card is blocked due to suspected fraudulent activity, the cardholder can make an inquiry by contacting the bank or by calling Shazam’s Fraud Operations Department at 866-508-2693.
Data Compromise
A data compromise is an organized theft of check card information. When this happens, it’s primarily because of a data breach on the part of a merchant third-party processor, computer theft, stolen storage tapes or company insiders working for a merchant or a merchant’s contractor.
We understand that learning that your account information has been compromised can be an alarming experience. Click here for FAQ’s and what to expect when a data compromise occurs.
Lost or Stolen Card
If your card becomes lost or stolen, immediately contact the main bank office (during banking hours) at 1-618-826-2331 or contact a Shazam representative at 1-855-219-5399.
*ALERT – ALL NON-PINNED BASED TRANSACTION AUTHORIZATION REQUESTS MADE WITH A BUENA VISTA NATIONAL BANK MASTERCARD DEBIT CARD ORIGINATING FROM TURKEY WILL BE TEMPORARILY BLOCKED AND DENIED UNTIL FURTHER NOTICE. THIS BLOCK WAS IMPLEMENTED DUE TO AN INCREASE IN FRAUDULENT TRANSACTION ACTIVITY RESULTING FROM THE USE OF COUNTERFEIT CARDS IN THIS REGION. IF YOU HAVE ANY QUESTIONS REGARDING THIS BLOCK, PLEASE CONTACT OUR ELECTRONICS DEPARTMENT AT (618)826-2331, OR BY CLICKING ON THE CONTACT US BUTTON FROM OUR HOME PAGE.
PROTECT YOUR CARD
Card skimming occurs when a card’s magnetic stripe information is copied at an ATM or fuel dispenser, through an electronic device or software. That card’s information is then cloned / rewritten onto a new card.
KEEP YOURSELF SKIM SAFE WITH 5 SIMPLE STEPS:
1. Setup online and mobile banking Notifi alerts.
2. Tug the card reader. Is it loose?
3. Examine your surroundings.
4. Protect your PIN; cover it with your hand.
5. Scan for security tape seal on pump. Is it broken?
PROUD TO BE
